Mobility Equipment Service, Diagnostics & Support — Tucson, AZ

Bring in your batteries or the whole machine, and we will check them for FREE to ensure they are in perfect working order! You can come to our location during business hours for a free battery check — no appointment is necessary.

When you purchase your batteries through us while in our showroom and service center, we will install your new battery and properly dispose of your old battery. If you cannot come to us, we are happy to come to you, though our in-home diagnostic fees will apply.

You're welcome to visit our showroom and service center for a diagnostic of your medical mobility product. First, we will test your battery for free. Then, if the battery isn't the issue, we will perform a diagnostic using the latest computers, technology, and mechanical know-how. Our expert team specializes in mobility scooter repair, ensuring problems are identified and resolved efficiently.

This fee includes:

1. Twenty (20) minutes of labor - We will test your batteries, assess your repair, and begin working on the fix (if applicable and with your approval). If additional labor is needed beyond the twenty minutes typical of diagnosing the issue, we will charge our standard labor rate of $95/hr, billed in 15-minute increments. Unless you are enrolled in our Freedom Support Plan, labor on warranty repairs is complimentary!

We will come to your home or office to diagnose the issue. We begin with a battery test to ensure your batteries are fully functional. Once that's completed, we will perform the same level of service as one of our in-store diagnostics with portable computers and diagnostic tools. Whether it's a minor adjustment or more extensive mobility scooter repair, we've got you covered.

This fee includes:

1. Travel to your home or office.

2. Twenty (20) minutes of labor - When we arrive at your home or office, our service begins; we will test your batteries, assess your repair, and begin working on the fix (if applicable and with your approval). If additional labor is needed beyond the twenty minutes typical of diagnosing the issue, we will charge our standard labor rate of $95/hr, billed in 15-minute increments. Unless you are enrolled in our Freedom Support Plan, labor on warranty repairs is complimentary!

*Clients residing in our covered service area and enrolled in our Freedom Support Plan receive one complimentary service call annually.

Traveling Road Show

For clients who can’t easily visit the showroom, our Traveling Road Show brings Mobility Plus to you.

We come directly to your home so you can try scooters, power wheelchairs, and lift chairs in your own space, on your floors, and in your real daily environment. This allows you to make confident decisions without leaving home.

Simply call our showroom and talk with one of our mobility consultants. Some restrictions apply, and availability may vary, but we're always happy to talk through what's possible.

Our White Glove Delivery Service is designed to make receiving your mobility equipment simple, safe, and stress-free. From delivery to setup, our trained team handles every detail so your equipment is ready to use the moment we leave.

White Glove Delivery includes:

• Professional assembly and setup of your equipment
• Delivery directly into your home
• Placement and positioning for safe, comfortable use
• Basic operational overview, including controls and charging

This service is ideal for clients who want added convenience, peace of mind, and assurance that their equipment is set up correctly from day one. Whether you’re receiving a scooter, power wheelchair, lift chair, or other mobility equipment, our goal is to ensure everything is handled with care and attention.

White Glove Delivery is available within our service area and can be scheduled at a time that works best for you.

*Available for clients within our service area.

Our Freedom Support Plan provides ongoing peace of mind through proactive service and priority support. Members receive preferred service scheduling, no-cost warranty labor, and complimentary rental of comparable covered equipment from our rental fleet while warranty repairs are in progress. Ongoing support helps reduce unexpected downtime and extend the life of your mobility equipment.

Our goal is simple: make mobility equipment easier to maintain, easier to understand, and easier to rely on—whether that happens in our showroom, in your home, or through continued support.